Patient Advice And Liaison Service (PALS) - Dorset County Hospital N.H.S.

Patient Advice and Liaison Service (PALS) is a non-clinical service for all patients and carers. The team can help answer questions about experiences with the hospital, point to other services, listen to suggestions, queries, concerns and compliments and can offer advice and support.


0800 7838058


Venue address
Dorset County Hospital
Williams Avenue
West Dorset


Opening times
Mon: 10:00-16:00
Tue: 10:00-16:00
Wed: 10:00-16:00
Thu: 10:00-16:00
Fri: 10:00-16:00

Service Details

Additional Information
Patient Advice And Liaison Service (PALS) is available within Dorchester County Hospital NHS Foundation Trust, Dorchester, Dorset. An answer phone message can be left for the PALS team or an email can be sent, both answered within 72 hours during opening hours. PALS can be contacted via letter, email, telephone or a walk-in service is offered at the hospital. If contact is made by letter/email, please include patient details (name, address, date of birth, telephone number and hospital number if known), your name and contact details, your relationship to the patient, clear description of your concern/complaint, the ward name/department the query relates to and name any relevant staff, include any relevant documents and your desired outcome i.e. how we can help best resolve your concern or complaint. All correspondence is treated with the utmost confidence.
Referral information
Anyone is eligible to contact the PALS team if they feel they would like to pass on information about their experience at the hospital. Patients, relatives, friends, carers or any other concerned parties can contact the PALS team to raise comments, complaints, concerns and compliments.
Age Range Details
0 - 25 years of age
Age Range
0 years 0 months to 25 years 0 months


Wheelchair accessible
Building is fully wheelchair/buggy accessible. Both ramps and lifts available within/ around the building.
Parking availability information
Hospital car park charges apply, disabled parking bays and on street parking nearby.
Toilet facility information
Accessible toilets.

Special Educational Needs and Disabilities Local Offer

Support for children and young people with SEN and disabilities
Contact 01305 254470 for information on how we support children and young people with SEN and disabilities.

Journey Planner

Address: Dorset County Hospital  Williams Avenue  Dorchester  Dorset

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