Directory terms and conditions


Add a new directory record

If you provide a service or activity and would like to be included in our directory, please complete our new record registration online form. We shall be in contact within 3 working days to confirm the record and if we require any further information.

Make a change to a record or notify us of an error

If you need to change a current record;

  • childcare, education or health providers login to Synergy Online. please make all your changes on the update forms through Synergy Online and submit for approval.
  • for all other providers please use our online record change form.  We will make the changes within 3 working days and get in touch if we require further information.

You can also contact us at or ring us on 01305 221066. See our guidance on searching for records


The Family Service Directory is provided by the Family Information Service (FIS),

Whilst the Family Information Service makes every effort to keep information in this directory accurate and up-to-date, it does not accept any liability or responsibility for the accuracy of the information or the suitability of any of the services described on the site for a particular purpose. These are matters about which you must satisfy yourself before making use of the services.

You must also take full responsibility for using the information and understand and agree that by doing so, Dorset County Council or any of its key partners, nor any of its partners' employees are responsible or liable for any claim, loss or damage arising from its use.

Keeping your child safe at activities

Read NCPCC guidance about keeping children safe when they are away from home, which includes questions to ask organisations who run activities and clubs. Also see who to contact if you're worried about a child.

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